Shipping & Returns

1. Order process

1.1
Please see the Delivery Section for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

1.2
Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to returns and refunds).

1.3
We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records.

2. Delivery

2.1
Delivery times mentioned in this website are only applicable for delivery of products to customers in mainland UK and Northern Ireland addresses. Please contact us before you purchase goods if you require delivery to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, or the Republic of Ireland or the rest of the world. Deliveries to BFPO addresses can be accepted, but may take longer to deliver. All goods must be signed for by an adult aged 18 years or over on delivery.

2.2
We aim to despatch all goods within one working day of you order being made. Smaller items will be sent via Royal Mail and larger ones by DHL International. Although delivery should be made within 48 hours of despatch, delays are occasionally inevitable due to unforeseen factors. Capitalmedicaldevices.com shall be under no liability for any delay or failure to deliver the products within estimated timescales.

2.3

2.4
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

You can expect to receive this order within the stipulated delivery period. Upon receipt of your order you will be asked to sign for the goods received in good condition.

If you are unable to check the contents at the time of delivery please sign for the parcel as, “DAMAGED/UNCHECKED”.

Failure to do so may affect any warranty claims that you make thereafter.

 

3. Payment

3.1
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

3.2
The price you pay is the price displayed on this website at the time we receive your order apart from the following exceptions:
a) While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

3.3
Payment can be made by either PayPal, Debit /Credit card, cheque, postal order or Bank Transfer. We reserve the right to wait for cheques to clear before we despatch your goods.

3.4
Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

4. Returns, Cancellations and Substitutions

4.1
We offer a 7 day money back guarantee. If your goods are incorrect, damaged, or faulty on delivery then we will refund the cost of your item plus delivery costs from capitalmedicaldevices.com to you, but not your return postage. If you wish to return your item for any other reason then we reserve the right to retain the initial delivery cost.

4.2
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 7 day money back guarantee.

4.3
All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.